Service
Alerts &
Disruptions

Yes. If your service is cancelled or delayed by more than 30 minutes due to a network fault, you are entitled to a full fare refund or journey credit. Visit any staffed station, use the Public Transit Hub app, or submit a claim through our online portal within 28 days of the disruption. Planned engineering works are excluded from this policy unless you were not given adequate advance notice.

Each service alert on this page includes recommended alternative routes where available. You can also use our Journey Planner tool, which automatically accounts for active disruptions and suggests the fastest available route in real time. During major incidents, replacement bus services are typically deployed within 20 minutes and will be listed in the relevant alert.

Create a free Public Transit Hub account and subscribe to alerts for your regular routes. You can choose to receive notifications via email, SMS, or push notification through our mobile app. Alerts are sent the moment a disruption is confirmed, giving you maximum time to adjust your journey. You can manage your notification preferences at any time from your account dashboard.

Planned disruptions — such as scheduled engineering works, track upgrades, or station refurbishments — are announced at least 14 days in advance and are marked with a "Planned Works" badge. Unplanned disruptions arise from unexpected incidents such as signal failures, vehicle breakdowns, or emergencies, and are published as soon as our operations team is notified. Both types appear on this page with clear severity indicators.

During a declared service disruption, your valid ticket or travel card will be accepted on all designated alternative routes within the same fare zone at no extra charge. This policy applies automatically — you do not need to request special permission. Simply board the alternative service and show your existing ticket to the driver or tap your card as normal. Ticket acceptance details are always included in the relevant service alert.

For immediate safety emergencies, always contact the emergency services first. To report a service issue or disruption to our operations team, use the Feedback page or call our 24-hour passenger helpline. Your reports help us respond faster and improve the accuracy of our live alerts. All submissions are reviewed by our network operations centre within minutes during peak hours.