Metropolitan Transit Authority
About
Our Transit
Authority
For over six decades, we have been the backbone of urban mobility — connecting communities, reducing congestion, and building a more sustainable city for every passenger who steps aboard.
62
Years of Service
4.2M
Daily Riders
312
Active Routes
98%
On-Time Rate
Founded
1962, City Charter
Coverage
48 Districts
Fleet Size
2,800+ Vehicles
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Our Story
Mission
& History
Est. 1962
From a single bus line serving the city centre to a fully integrated multimodal network spanning every corner of the metropolitan region.
Our Founding Mission
Established in 1962 by the City Charter, the Metropolitan Transit Authority was created with a singular mandate: to provide every resident with safe, affordable, and reliable access to public transportation. In an era of rapid urban expansion, our founders recognised that a thriving city depends on the free movement of its people — not just those who can afford a private vehicle.
That founding principle remains at the heart of everything we do. Every route we plan, every timetable we publish, and every service improvement we implement is guided by our commitment to equitable mobility for all.
Decades of Growth
Through the 1970s and 80s, we expanded our bus network to serve the growing suburbs, introducing express corridors that cut commute times in half. The 1990s brought our first light rail line, transforming the city's eastern corridor and setting a new standard for urban transit in the region.
By 2005, we had launched our integrated ticketing system — a single card valid across all buses, trains, and trams — making seamless multimodal travel a reality for millions of daily commuters.
1974
Suburban Expansion
1993
First Light Rail
2005
Unified Ticketing
Sustainability at Our Core
In 2019, we launched our Green Fleet Initiative — a decade-long programme to transition our entire bus fleet to zero-emission electric vehicles. To date, 40% of our buses are fully electric, and we are on track to achieve a carbon-neutral network by 2030.
Every passenger who chooses public transit over a private car removes an average of 4.6 kg of CO₂ from the atmosphere per journey. Together, our riders prevent over 19 million tonnes of carbon emissions annually — making public transit the single most impactful climate action available to city residents.
Target: 100% zero-emission fleet by 2030 — ahead of national climate commitments.
Future Expansion Plans
Our 2025–2035 Network Expansion Strategy outlines the most ambitious infrastructure investment in our history: three new metro lines, 47 additional bus rapid transit corridors, and a fully integrated real-time passenger information system across all 2,800+ stops.
We are also piloting on-demand transit services in lower-density areas, ensuring that no neighbourhood is left behind as the city continues to grow. The future of transit is connected, intelligent, and built around the needs of every passenger.
The People Behind the Network
Leadership
Team
Our executive team brings together decades of experience in urban planning, transport engineering, customer experience, and sustainable infrastructure — united by a shared commitment to world-class public transit.
01 — Chief Executive Officer
Margaret Holloway
With 28 years in public transport leadership, Margaret has overseen the network's most transformative decade — delivering the Green Fleet Initiative, the 2022 network expansion, and a record passenger satisfaction score of 91%. A former urban planner, she brings a systems-thinking approach to every strategic decision.
28
Years Experience
91%
Satisfaction Score
02 — Operations Director
David Okafor
Overseeing the daily movement of 4.2 million passengers, David manages a team of 6,400 staff across depots, stations, and control centres. His real-time operations framework reduced service disruptions by 34% in three years.
03 — Network Planning Manager
Priya Nair
Priya leads the strategic design of our route network, using data-driven modelling to identify underserved communities and optimise service frequency. She is the architect of our 2025–2035 expansion strategy.
04 — Customer Experience Lead
Sophie Brennan
Sophie champions the passenger voice across every touchpoint of the transit experience — from app design and station wayfinding to accessibility standards and real-time communication. Under her leadership, the Transit Hub digital platform was redesigned from the ground up, resulting in a 62% increase in app engagement and a 45% reduction in customer service call volumes.
62%
App Engagement Increase
45%
Fewer Support Calls
4.8★
App Store Rating
Passenger Voice Programme
Help Us
Improve
Every journey tells a story. Your experiences — the good, the challenging, and everything in between — directly shape how we plan routes, allocate resources, and improve services across the entire network.
Thousands of passengers submit feedback each month, and our planning team reviews every submission. Your voice has already influenced 23 route changes, 8 new express services, and improved accessibility at 140 stations this year alone.
23
Route Changes Driven by Passenger Feedback
140
Stations Improved for Accessibility This Year
48h
Average Response Time to Passenger Submissions